Personal Development

How to Give Performance Feedback and Why it’s Critical for Success with Tina Clements – [Best of PowerTips Unscipted]

April 25, 2024 Human Resources, Personal Development 0:33:16

Employees thrive on feedback.

Then why is it that so few leaders proactively provide it? 

The answers, along with simple steps on how to provide timely, respectful, actionable feedback to your employees, are provided in this episode by guest, Tina Clements.

Tina, Vice President of The Retail Performance Company, is a leader, speaker, author, coach, entrepreneur.com contributor & facilitator, leading luxury industries for over 25 years. Her clients confirm, she is a communications expert & her book, The ART of Facilitation and keynote address ‘Yes, You Do Have a Choice’ are testimonials to her talent.

Victoria, Mark and Tina talk more about:

  • Why leaders may not give feedback
  • The steps to give real, timely, respectful feedback even when it’s difficult
  • What to do when an employee may object feedback
  • The secrets to giving feedback
  • And more…

An Etiquette and Manners Guide for Remodelers with Daniel Post Senning – [Best of PowerTips Unscripted]

December 14, 2023 Customer Service, Personal Development 0:33:11

Do you remove your shoes when you visit a customer’s home?  How do I control others’ first impressions of me? Is it ever appropriate to begin eating before everyone is served?  Find the answers to these questions and more when Daniel Post Senning joins the show.   

Daniel is the great-great-grandson of Emily Post and discusses the importance of etiquette and how you can use it while interacting with affluent clients who expect a certain standard of conduct.  He explains that etiquette is really a combination of manners (language), plus principles (consideration, respect, and honesty), and how they guide behavior and how that behavior impacts others. 

Daniel Post Senning is from the Emily Post Institute, which is a fifth-generation family business that promotes etiquette tips and techniques based on consideration, respect, and honesty. Daniel is also an author and co-host of the Awesome Etiquette podcast. 

In this informative and fun podcast, Victoria, Mark, and Daniel talk more about: 

  • Table etiquette for any setting 
  • Business advice that can help you control customer impressions 
  • How good etiquette can be great for business 
  • And more… 

Solving the Challenges of Leadership Development in Remodeling Companies with Wayne Ottum – [Best of PowerTips Unscripted]

August 31, 2023 Business Management, Company Culture, Personal Development 0:25:25

As remodeling companies grow, owners face the challenges of deciding when leaders are needed, how to find them, and train them to be good leaders. In this episode of PowerTips Unscripted, Wayne Ottum discusses these challenges and provides tools and methodologies for facing these challenges head-on. In addition, he talks about how he helps owners create a business that works for them.

Wayne Ottum is a senior consultant at Remodelers Advantage. Wayne has over 30 years of experience, with 15 of those years specializing in the remodeling industry. He helps create clear and compelling paths for owners to meet their goals.

Wayne, Victoria, and Mark talk more about:

  • Checklist of leadership skills
  • How to know when to develop or hire leaders
  • Managers vs. Leaders
  • And more…

Using Kaizen to Improve Your Business with Michael Sauri – [Best of PowerTips Unscripted]

March 16, 2023 Business Management, Personal Development, Production 00:35:02

The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after World War II.  Kaizen translates to “Change for Good,” and that can mean many great things for your growing remodeling company. The process of constant improvement, with every team member participating, allows your company to constantly raise the bar on its target metrics.  

In this episode, Victoria and Mark learn more about the Kaizen practice of process improvement by welcoming Michael Sauri, CEO of TriVista USA, to the show.

Michael and his wife Deborah started TriVistaUSA in 2005 with the goal of providing an outlet for creativity and a Ritz Carlton-level client experience. “Our Thoughtful Design Builds Fine Living,” is their mission statement and their mantra as they bring phenomenal, award-winning design to the Design/Build community in the Washington DC area.

Victoria, Mark and Michael talk more about:

  • The background of Kaizen and how TriVista got involved
  • Hiring and developing a team within the Kaizen structure
  • The differences between Kaizen and other process improvement practices
  • And More…

Solving the Challenges of Leadership Development in Remodeling Companies with Wayne Ottum – [PowerTips Unscripted] S4 E10

January 19, 2023 Business Management, Hiring, Personal Development 00:25:25

As remodeling companies grow, owners face the challenges of deciding when leaders are needed, how to find them, and train them to be good leaders. In this episode of PowerTips Unscripted, Wayne Ottum discusses these challenges and provides tools and methodologies for facing these challenges head-on. In addition, he talks about how he helps owners create a business that works for them.

Wayne Ottum is a senior consultant at Remodelers Advantage. Wayne has over 30 years of experience, with 15 of those years specializing in the remodeling industry. He helps create clear and compelling paths for owners to meet their goals.

Wayne, Victoria, and Mark talk more about:

  • Checklist of leadership skills
  • How to know when to develop or hire leaders
  • Managers vs. Leaders
  • And more…

How To Double The Number Of Top Leaders In Your Remodeling Comapny: Hire And Train More Women, Featuring Iris Harrell – [PowerTips Unscripted] S4 E8

December 15, 2022 Business Management, Company Culture, Human Resources, Personal Development, Recruiting 00:23:46

In this episode of PowerTips Unscripted, Iris Harrell discusses the importance of having women in key positions within remodeling companies. They make up half of the US workforce, so there is a sizeable recruitment pool, and they also relate on a deeper level with female customers, who often drive decision-making. Women are multi-taskers, organizers, collaborators, and task-oriented, making them assets to any organization. 

Iris founded Harrell Design Build, a large, female-led, employee-owned, full-line remodeling company.  Harrell has consistently committed to high-quality design and craftsmanship and conscientious customer care since their inception in 1985. They also employ only people who share these ideals, including their reliable, rigorously selected subcontractors, and they are very proud of their commitment to women and diversity in the workplace.

Iris, Victoria, and Mark discuss:

  • Women in key positions in your company are a competitive advantage
  • Overcoming internal (and inherent) biases
  • And more…

Listen…

Strategy Isn’t Enough with Brian Gottlieb – [Best of PowerTips Unscripted]

November 17, 2022 Business Management, Company Culture, Personal Development, Productivity 00:30:45

A successful remodeling business isn’t only dependent on tactics or the larger strategy behind them. A company’s culture plays a crucial role in executing any business strategy. 

In this episode, Brian Gottlieb discusses the key steps needed for a business to implement their desired strategy with Victoria and Mark.

Brian Gottlieb is the founder and CEO of Tundraland Home Improvements, which serves all of Wisconsin. He started his business on a plastic folding table, with just $3,000 in cash. Today, Tundraland employs more than 220 people, and revenues  are in excess of $42 million. 

He defines strategy as an integrated set of choices an organization makes to position against the competition, add value to their customers, and add value to the company. Brian’s “a-ha” moment came last summer, when he understood that when a community is at its full potential, we’re all in a better place; and when an organization is at its full potential, we’re all in a better place.

He calls Tundraland a training organization — developing an employee to his or her full potential is a key point of the company’s  strategy. Brian describes the four ways to define your culture, and how to make it stronger, including:

  • How building a strong culture is like building a ship
  • How realizing potential depends on others
  • Examples of the wrong strategies
  • And more …

Pheel the Love — How the Most Powerful Force in the Universe Builds Great Companies, with Tom Burgoyne – [Best of PowerTips Unscripted]

November 3, 2022 Company Culture, Customer Service, Personal Development, Sales 00:23:42

Everyone would love to have raving fans — and today’s guest knows the feeling. Tom Burgoyne has had a 30-year career as the person behind the Phillie Phanatic — the most popular mascot in sports. 

In this episode, Tom talks to Victoria and Mark about what the Phanatic has taught him about the importance of customer service — and how it can be a great differentiator.  Tom has learned, while in costume, that the love people have for the Phanatic, and the love the mascot shares, can be applied to your everyday working life. 

Tom was working in sales when he answered a blind ad to become the backup to the original Phanatic. He was the backup for four years before assuming the primary role. He’s also the author of Pheel The Love!: How the Most Powerful Force in the Universe Builds Great Companies — Phillie Phanatic Style!  He applied this principle to improving customer service through love and fun, including:

  • Being authentic
  • Deciding to be loving
  • Noticing opportunities to share the love
  • Acting on the opportunities
  • The big smooch — making people feel special
  • Being consistently optimistic as a company
  • The Love 15 evaluation
  • And more …

Tom shares some of his most enduring memories as the Phanatic, including leading the 2008 World Series parade, how hot it gets in the costume, and what the Phanatic and Remodelers Advantage have in common.

Tom also has a podcast called Phillies Backstage with Brazer and Burgoyne. And you can check out his page on LinkedIn.

This episode was initially posted in 2019.

Using Kaizen to Improve Your Business with Michael Sauri [Best of PowerTips Unscripted]

October 20, 2022 Business Management, Company Culture, Personal Development, Production, Productivity 00:35:02

In today’s episode of PowerTips Unscripted, we are featuring one of our more popular episodes. If you have topic ideas for an episode or a guest we should be interviewing, send an email to victoria@remodelersadvantage.com.  Enjoy!    

The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after World War II.  Kaizen translates to “Change for Good,” and that can mean many great things for your growing remodeling company. The process of constant improvement, with every team member participating, allows your company to constantly raise the bar on its target metrics.  

In this episode, Victoria and Mark learn more about the Kaizen practice of process improvement by welcoming Michael Sauri, CEO of TriVista USA, to the show.

Michael and his wife Deborah started TriVistaUSA in 2005 with the goal of providing an outlet for creativity and a Ritz Carlton-level client experience. “Our Thoughtful Design Builds Fine Living,” is their mission statement and their mantra as they bring phenomenal, award-winning design to the Design/Build community in the Washington DC area.

Victoria, Mark and Michael talk more about:

  • The background of Kaizen and how TriVista got involved
  • Hiring and developing a team within the Kaizen structure
  • The differences between Kaizen and other process improvement practices
  • And More…

Helpful Tips on Hiring with Mike DiFabion – [Best of Powertips Unscripted]

September 8, 2022 Business Management, Company Culture, Hiring, Human Resources, Personal Development 00:32:10

Hiring is on everybody’s mind these days.  But, utilizing the proper tools in the hiring process is key to ensuring you’re creating a great team.  Guest Mike DiFabion is here to share over 20 years of experience in the remodeling industry and the tips and tricks to creating a smooth, efficient hiring process.

Mike started DiFabion Remodeling, Inc. in 2000, intending to become the best local mid-sized remodeling firm in the Charlotte market. By providing superior customer service and controlled growth, the company now boasts a reputation beyond reproach and is enjoying its 16th year in business.

Victoria, Mark, and Mike talk more about:

  • Hiring timeframes
  • Character traits to look out for
  • Experience Vs. Ability to learn
  • And more…
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MASTER NAVIGATION

This website is part of the Remodelers Advantage Network.

Visit our other properties: