Business Management

Recession-Proofing Your Company with Dave Edwards- [Best of Powertips Unscripted]

It’s easy to be successful in a great economy. You can get away with a lot of bad habits, lack of systems, and high overhead when jobs are large and margins high. But when the economy contracts, job sizes shrink, and margins erode, those bad habits can have a huge affect on the health of your company. Focusing on the right things when times are good are key to recession-proofing your business.

In this episode, Dave Edwards talks to Victoria and Mark about the lessons he learned and the changes he made to create a healthy company following the last recession, and how that positions it to survive and even thrive in the next downturn.

Dave is the founder and president of Earth Bound Homes, a home-building and remodeling company in San Jose, CA. Before he joined Remodelers Advantage Roundtables in 2014, Dave spent 12 years learning all the different ways to not build and run a profitable construction company. 

His path to recession-proofing his company came after watching other remodelers and builders go out of business in the last recession. After his company almost went bankrupt in 2011, he joined Roundtables and also went to counseling. He talks about his path to success in business and in his personal life, and how he has built a company that can withstand an economic downturn, including:

  • His metrics for success
  • Recognizing when someone else has better ideas, and running with them
  • The Stop/Start meeting to improve the company
  • Making project management a source of income
  • Identifying bad habits and how to fix them
  • How unbilled labor can cut into your profits
  • Why he cut his field staff to boost his revenue
  • And more …

The Magic of Disney’s Customer-Service Strategies with Pete Blank – [Best of PowerTips Unscripted]

If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. 

In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons to your remodeling company to boost your own team’s customer-service performance. 

Pete has been developing leaders and improving service levels of organizations for the past 25 years — 13 of those with the Walt Disney Co. and the past 12 in local government. He loves inspiring others with ways to enhance their organizational culture. You can learn more about Pete Blank at his website: www.peteblank.com, or on his LinkedIn page

Growing up near Disney World in Orlando, Pete says he knew he always wanted to work there. After a few years as a sportscaster in Alabama, Pete went to Florida and began working at Disney World. He, his wife and family moved back to Alabama and he took  what he saw as a temporary job in local government, where he still uses his customer-service strategies. The biggest challenges to providing outstanding customer service and experiences are speed and expectations. Technology has changed the speed and convenience with which goods and services can be delivered. You have to align your clients’ expectations with what you can actually deliver. 

Mark, Victoria, and Pete talk more about:

  • The difference between customer service and customer experience
  • How social media amplifies all experiences —good and bad
  • Making customer service part of you mission statement
  • Looking for what “above and beyond” looks like in the future
  • How emotional connections create relationships
  • How to measure your customer-service success
  • The power of follow-up surveys
  • And more …

Best of Powertips: Ep. 117: The Six Habits That Can Change Your Life with Laura DiBenedetto

 

The Six Habits are behaviors that we act out every day, minute to minute. These are the habits that define our relationship with ourselves, and our relationship with the world around us.”

 
Remodelers Advantage is dedicated to helping remodeling business owners become more successful, while creating an environment that allows them to lead a more balanced and satisfying life.

Victoria and Mark welcome best-selling author, Laura DiBenedetto, to the show to share the truths that reveal the pathway to the truest freedom a person can have.

TEDx Speaker and author of The Six Habits, Laura teaches us how to create the life of our dreams without sacrificing what we love. As Founder and CEO of Vision Advertising, she has helped hundreds of companies build and grow profitable enterprises. Laura lives on Maui with her husband.

Victoria, Mark and Laura talk more about:

  • How entrepreneurs can find the time to nurture, heal and grow themselves
  • The kind of habits that determine our journey through life
  • How we can begin to master those habits
  • What actions you need to take to begin to change your life
  • Building your business around yourself, not the other way around

Mentioned in this episode:
Laura’s Website
The Six Habits

Best of Powertips: Double Revenue by Focusing on Less with David Wood

The “Shiny Object Syndrome” can be easy to fall victim to in remodeling. With so many goals of success, there are a lot of “shiny objects” that can distract remodelers from reaching their full potential.  How do you avoid them? Guest David Wood joins the show to share the five steps to success and doubling revenue in less time.

David Wood is the CEO of Focus.CEO and his goal is to create the world’s largest coaching business. He now coaches rock star entrepreneurs to double their revenue faster, overcome Shiny Object Syndrome, and be a more extraordinary entrepreneur and human. 

Victoria, Mark and David talk more about:

  • Why the “Shiny Object Syndrome” is an epidemic among entrepreneurs
  • Why choosing the right goals and plan is so important
  • Going from “Shiny Object Syndrome” to peaceful, focused action
  • The five steps to doubling revenue in less time
  • And more…

Ep. 189: The 9 Components of Extraordinary Leadership with Wayne Ottum

Wayne Ottum joins us to talk about the 9 components of extraordinary leadership and outlines some basic steps to help businesses owners become more effective leaders. Wayne discusses the importance of creating a company vision, building the right culture, and the difference between leadership and management.

Wayne is a senior consultant at Remodelers Advantage and is the president of his own consulting firm Ottum Enterprises LLC. Wayne has over 30+ years of consulting experience and has over 15 years of experience working with Remodelers Advantage.

Victoria, Mark, and Wayne talk more about:

  • Creating a vision 
  • Leadership in the Remodeling Industry 
  • And more…..

Best of PowerTips: Creating your Business Exit Roadmap with Ashley Micciche

Did you know that 81% of business owners want to stop working in their business in the next 10 years?

Yet, most business owners are paralyzed and doing nothing about their exit, because the process seems overwhelming to the point that they don’t know where to begin.  So, how does one focus on their business while planning an exit?  Guest Ashley Micciche has the answer.

Ashley Micciche is the co-owner and CEO of True North Retirement Advisors in Clackamas, Oregon. She specializes in designing, building, and implementing custom-designed exit plans to help her business owner clients secure their final and most important business decision – the exit from their business.  

Victoria and Ashley talk more about:

  • Understanding how to pick an ideal successor
  • Determining post-exit financial needs
  • Establishing a target departure date
  • And more…
 
Finish Big, by Bo Burlingham, is the book Victoria referenced during the show.

This highly celebrated event is the remodeling industry’s premier educational conference, and it sells out EVERY YEAR!

Join over 700 high performing remodeling professionals and experience the Power of Summit, including:

  • 3 Distinguished Keynotes
  • 40 Visionary Speakers
  • 36 High-octane Workshops
  • 28 Industry Leading Success Partners
  • A Legendary Welcome Party. This Year it Will Have an 80s Theme!
  • And Much, Much More…

Ep.188: Deep Thoughts with Victoria Downing, Mark Harari, and Jack Handey

Mark and Victoria, with the help of the very funny Jack Handey, discuss a few of the deep thoughts they have recently had, and how the insights they gleaned from them correlate to running a successful business. 

Mark talks about how cognitive bias can lock you into dangerous patterns, thereby making it hard to simplify and innovate.  Victoria discusses how some remodeler’s think it is unacceptable to make strong profits and how to overcome those limiting beliefs.  Jack, well Jack is Jack, and there is nothing more to say about him other than listen. 

Mark and Victoria talk more about….

  • Words matter and have consequences, so think before you speak.
  • Constantly look to break patterns.  Check your assumptions and be careful of “expertise”.
  • Know your worth and expertise and charge appropriately for it.
  • And more……

Ep.187: Building Freedom as a Construction Professional with David Gerstel

Guest David Gerstel joins the show to talk about his new book Building Freedom: A Construction Pro’s Path to Financial Independence. David also discusses topics including being lean and frugal, and having an employee centered company.

David Gerstel has over 50 years of experience in the construction industry, and is the author of many books including Nail Your Numbers and his new book Building Freedom: A Construction Pro’s Path to Financial Independence.

Victoria, Mark, and David talk more about:

  • Financial Freedom and Independence
  • Having an employee centered company
  • Thought remodeling
  • And more…….

Ep.186: How To Bet On Talent With Dee Ann Turner

Guest Dee Ann Turner discusses her experiences at Chick-fil-A human resources to owning her own company and becoming a bestselling author. Dee Ann gives an excellent outline for any business to interview and find extraordinary talent. She also talks about the current day workforce and how to be disciplined in the hiring process.

Dee Ann is the author of Bet on Talent, a successful public speaker, and has over 32 years of experience in recruiting some of the best employees in the restaurant industry.

Victoria, Mark and Dee Ann talk more about:

  • How to evaluate talent
  • How to interview potential employees
  • The formula to create a great company culture
  • And more…….

Ep.185: Getting To An 8-Figure Remodeling Business With Ben Juncker

Special guest Ben Juncker discusses the lessons he learned and actions he took to go from a roofing employee to the owner of a multimillion dollar business and a best-selling author.  After being in business for a while and buying out his partner, he realized that profits are more important than revenue and that he needed to start looking at his business at the macro level.  He started focusing proper staffing and creating processes, which led to meaningful growth.

Ben started his company, Craftsman’s Choice, in 1998 and became a James Hardie siding contractor in 2000. Since that time Craftsman’s Choice has grown continuously to become one of the nation’s top James Hardie Remodelers, completing over 175 jobs per year. They have won James Hardie’s prestigious President’s Club award every year since its inception in 2015.

Ben, Victoria, and Mark discuss the importance of:

  • Knowing what is happening on job sites
  • Building accountability into all processes and systems
  • Leveraging technology, specifically Customer Relationship Management (CRM) tools
  • And more…
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