Ep.151: What Were They Thinking? with Victoria Downing and Mark Harari
Successful communication with new or potential customers can make or break a company’s image. Alongside communication, ensuring that any preconceived notions or assumptions are put aside when working with a new customer can be crucial in securing their business. Victoria and Mark both share experiences with remodeling and trade companies that left them bringing their […]
Ep.97: The Magic of Disney’s Customer-Service Strategies with Pete Blank
If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons […]
Ep.89: Focusing on Clarity in Communication with Jeremy Steinruck
We’re under an almost-constant barrage of information from every angle. As leaders in our business, it’s imperative that our messages are clearly understood. But it’s equally important, if not more so, that we get messages clearly. Looking ahead to 2020, Jeremy Steinruck is focusing on clarity in communication and cutting through the white noise. In […]
Ep.76: [Unscripted Back-Up] Managing Your Customers with Chip Doyle
It’s time for another Unscripted Back-Up. It’s a chance to revisit some of our best and most informative episodes. They’re jam-packed with information you can use — so if you missed it the first time around, here’s your chance to catch up. This is one of our most popular episodes, and digs in to a […]
Ep.70: The Most Important Part of a Remodeling Project with Robert Kauffman
So many things go into a successful remodeling project — the design, the materials, the actual build — but what’s really the most important part? It’s your client. Remodeling a home can change your clients’ lives. Robert Kauffman says the secret to a successful remodel is working upfront to get to know your clients to […]