digital marketing

Ep.60: How to Manage Your Online Reputation Using Google Reviews with Russell Fuller

Your reputation is your most valuable business asset — but don’t think for a minute that doing high-quality work and providing top-notch service is enough to make and keep it spotless. The Internet has made it all too easy for people to publicly tarnish your good name — quickly.

Take the initiative, and manage your reputation proactively. It doesn’t matter what you do, as long as you do it.

In this episode, Victoria and Mark talk online reviews with Russell Fuller. Russell concentrates on the power of Google reviews, discusses how to get great ones, and what it all means to his business.

Russell owns Fuller Living Construction in Seattle, WA. He’s passionate about small business and marketing. Fuller Living Construction is Google’s highest-rated construction company in Seattle.

Russell starts laying the foundation for reviews during the Sales process, sends a mid-project survey to head off problems that may have cropped up, and systematically follows up after the job is finished to get consistent five-star Google reviews. He explains how he settled on Google, what it means to his business, and how he does it, including:

  • Getting your message out
  • How Yelp chooses to show reviews
  • Strategies to make it automatic and easy for clients to leave reviews
  • How to handle bad reviews online
  • The ripple effect of good and bad reviews
  • The power of a good lawyer
  • Speaking honestly with clients — and listening
  • Following up with past clients
  • Being specific in your review requests
  • The “review insurance account”
  • Soliciting reviews from Trade Partners and team members
  • Where reviews are going next
  • And more …

Building and managing your online reputation is more important than ever. Planting the seeds early for great reviews and making the most of them will lay the foundation for a successful business for years to come.

Ep.57: How to Capture Cost-Effective, Exclusive Leads by Blogging with Mike Foti

We’re big believers in the power of blogging to generate interest and business. Today we’re talking to someone in the trenches who’s also a believer, because it’s helped him in growing his business, gaining credibility, elevating customer loyalty, and  — most importantly — generating cost-effective, exclusive leads.

In this episode, Mike Foti discusses his business case for blogging with Victoria and Mark, and tells you how you can do the same.

Mike is president of Innovate Building Solutions of Cleveland, OH, a regional remodeling and nationwide wholesaler of grout-free shower and tub wall panels, wet room systems and glass floors, and also of Innovate Home Org, a designer and installer of custom home organization systems. In the eight years he’s been blogging on his News from the Block blog, it’s grown to 85,000 visitors per month and 19,000 email subscribers — and he has two other blogs. Mike is a self-described DMG (Digital Marketing Geek) and loves learning how to increase traffic and leads without forking over big bucks to “Mr. Google.” He’s also a crazy one-hour-a-day runner – even after suffering two heart attacks over the last two years. Finally, Mike is a reinvigorated Cleveland Browns fan and says (just like Baker Mayfield) he’s feeling a little dangerous today.

Mike started blogging after a digital marketing consultant told him how it would help his business, and he admits his first attempts weren’t so good. Mike shares his five reasons to blog, tips for finding the time to do it, and the benefits, including:

  • Avoiding pay-per-click costs
  • Why he doesn’t do Facebook ads
  • Becoming known as an expert and building a following
  • Why it works for project-based businesses
  • The importance of being consistent
  • Attracting tire-kickers and turning them into leads
  • The power of information, influence, and education
  • If you can’t write, finding someone who can
  • Giving yourself permission to not be very good at first
  • How to generate ideas — taking questions from your sales calls and answering them
  • Why the weirdest jobs make the best stories
  • Writing awesome headlines
  • Sharing who you are for a personal connection
  • How to entertain while educating
  • And more …

Including Mike and Mark talking the Odell Beckham trade, while Victoria stares at the ceiling. Also, for all those wondering, capers are flower buds that are pickled in brine. It’s a wide-ranging and high-energy conversation that will convince you to start blogging if you’re not doing it already — or make you better at it if you are.

Ep.47: How Social Proof Can Ignite Massive Growth with Josh Kelly

Reviews are the lifeblood of any remodeling company. But are you getting the best social proof of your company’s performance from your clients?

Social proof is simply getting credit for what you’re already doing, says Josh Kelly. But it can spur your company to massive growth when done right.

In this episode, Josh talks to Victoria and Mark about social proof, how to use it in your business, and how it can help you weather some big changes coming to the remodeling industry.

Josh is a principal of RevuKangaroo.com, a review collection and distribution company. Before starting RevuKangaroo, Josh used the power of social proof, reviews, and referrals to grow his residential services business, Parker & Sons Inc., Phoenix, AZ, from $6.5 million to over $100 million in just 13 years.

The best way to grow your business is to keep and make more money with the customers you have — and have them tell others about their great experiences. But big changes are coming — Amazon and Google continue to make inroads into the remodeling space. If you’re not prepared to play with them, and not against them, you could lose out. And one of the ways to work with them is to show your social proof. Josh breaks down the three components of social proof, and has great tips on:

  • Making it easy for the customer to give you a review
  • Why you want an employee reviewed, not your company
  • How to ask for referrals in a personal way
  • Why “referral” is a dirty word, and what to use instead
  • How to screen reviews
  • Why identical reviews on multiple sites are bad
  • Why he spells Revu that way
  • And more…

If you’d like to learn more about RevuKangaroo or pick Josh’s brain, you can drop him an email at josh@revukangaroo.com.

 

Improve Your Remodeling Business in 2019 & Beyond

The Extreme Business Makeover Event is coming up in 2 weeks and seats are filling fast. Come learn from some of the most experienced, well-respected speakers, presenters and panelists in the North American remodeling industry. Click here for more information & registration.

  

Ep.43: The Power of Public Relations with Jim Zack

As remodelers, public relations is often an overlooked part of your marketing mix. We spend so much time and money on online marketing, PR is an afterthought. But with the web’s insatiable need for content, placing projects to get publicity should be a part of your strategy.

In this episode, Roundtables member Jim Zack tells Victoria and Mark how and why his firm gets up to 30 articles about projects published per year, creating an overall brand awareness in his market and beyond. His projects have appeared in such print and digital outlets as the Wall Street Journal, Dwell, and archdaily.com.

Jim’s president of Zack | de Vito Architecture + Construction, an Architect-led design/build company in San Francisco. His goal is to be the No. 1 design-focused design/build company in the Bay Area. The company’s work focuses on high-value residences, renovations, and new construction with a consciously modern focus.

The push to get published comes from his Architectural background, where getting published is always a primary goal. It translates well into driving the PR side of his design/build business, with PR as part of the overall marketing strategy. Jim shares his proven method for getting great PR coverage, including:

  • Capitalizing on awards
  • How to submit work to print and digital outlets
  • Finding your project niche and the outlets to use
  • Industry vs. consumer outlets
  • Why to pay for professional photography
  • Making your projects newsworthy
  • Choosing the right project to promote
  • Getting your clients on-board
  • Putting the right to publicize in your contract
  • And more…

To get an idea of just how much Jim’s work has been published —and publicized — check out this list, which only shows a part of his PR footprint.

Ep.40: Website Best Practices with Mark Harari

Your website could be the first time a prospective client encounters your remodeling business. What they find there may get you the job or send them off into the ether, never to be seen again.

In this episode, Victoria grills our own Mark Harari on how to make a remodeler’s website into a lead-generating machine. Mark’s fresh off his engagement at CoCon‘18 in San Diego, where he presented his popular seminar “Website Punchlist: A Live Blue-Tape Experience.” 

Mark’s the chief marketing officer and vice-president of Remodelers Advantage, and the president of our sister company R/A Marketing. He’s an award-winning marketer with 20 years’ experience (18 years in construction), and specializes in translating strategic vision to tactical execution. He’s also the facilitator of the R/A Marketing Roundtables groups, which bring together top marketing pros from across the US and Canada.

To design an effective website, you have to determine its purpose. Some remodelers only want their sites to act as an online brochures — they send prospects to it. Mark makes the case that all remodelers, though, should have a lead-generating website — one that searchers find themselves. Then, you have to get actionable information out of them. Mark explains what works in marketing, especially digital marketing, including:

  • Why an email address is the most important information to get, and the easiest to get
  • How to integrate offline marketing and advertising with your online efforts
  • What a call to action is
  • Why growing your email list adds value to your company
  • How capturing leads future-proofs your business
  • The top technical mistakes in website design
  • Why you should make your photos searchable
  • Where not to put your social media icons
  • And a whole lot more…

Including just what a lead magnet is, and how to use it. Want to learn more about lead magnets? Get The Remodeler’s Guide to Lead Generation, which is not only a fantastic resource for getting more business, it’s a great example of a lead magnet, its landing page and the kind of information-gathering form that will convert. It’s all so incredibly meta, as the kids say.

Want Mark to look at your website?

If you’d like to submit your own website for a live blue-tape walkthrough, Mark will be presenting his popular seminar at KBIS on Wednesday, February 20, 2019 in Las Vegas!