employment

Ep.56: The Secret to Successful Employee Reviews with Allison Iantosca

When it comes to performance reviews, the times, they are a-changin’. Though some managers and employees might still like a good old-fashioned numeric ranking, most prefer to take charge of their destinies — working with together to set goals and spur professional development.

Allison Iantosca talks to Victoria and Mark about why we all need performance reviews and using them to create an engaged and developmental relationship with your employees.

Allison is the second-generation owner of 40-year-old F.H. Perry Builder, a Boston-area custom remodeling firm focused on building homes and relationships of lasting value.

What happens on the inside of your organization reflects on what happens outside — with your clients and Trade Partners, says Alison. Taking care of your team’s experiences is a strategic step to making the client experience better. She leads you through the most important parts of a successful review process, including:

  • How often you should do reviews
  • Learning to love the process
  • Having the appreciation conversation first
  • Meeting people where they are
  • Making changes make sense to the employee
  • The power of open-ended questions on an evaluation form
  • Giving your team time to think about it all
  • Getting to the big picture
  • Handling the tough conversations
  • Tools that can help support your team’s growth
  • And so much more …

There can be so much anxiety and fear about performance reviews, but there doesn’t need to be. By presenting them as opportunities for growth and positive change, you can create a better culture and a stronger company.

Ep.54: Solving the Labor Shortage with Paul Eldrenkamp

Regional remodeling companies are desperate for more good labor. Regional carpentry programs are constantly on the lookout for good jobs for their students. How do you bring these groups together effectively?

In this episode, Paul Eldrenkamp talks to Victoria and Mark about the program he and his local NARI chapter have developed to bring students and remodeling companies together,  and what you can do in your area.

Paul works for Byggmeister, a design-build remodeling firm based in Newton, MA. He’s working closely with his NARI chapter to build better connections to carpentry students and teachers at local high schools and vocational schools.

His first outreach experience stemmed from a talk he did at a Boston-area high school about green building practices. The school reached out for help in preparing their students who weren’t going to college to enter the workforce with those building skills.

It grew from there. At first, Paul tried building an outreach program through the company, but it was overwhelming their resources. Working through other NARI with other interested member companies, a workforce committee was born. He talks about how they did it, and the benefits, including:

  • How to find people in the school systems and state agencies to help
  • Creating internship programs
  • The big hurdles, and how to get over them
  • Coaching kids toward lifelong success
  • The benefits to your own team
  • Budgeting internship hours
  • Identifying good candidates
  • Increasing diversity
  • The responsibilities of the industry
  • And more…

The future for the Boston program is bright, filling open jobs with candidates who might not be seen otherwise. If you’d like to reach out to Paul about your initiative or for help starting a program near you, send him an email at paul@byggmeister.com.

Ep.46: Onboarding the Most Vital Roles in Your Company with Jackie Shaw

Your accounting is a vital part of your business. You’ve spent valuable time hiring a new accounting staff member. Now what? Too often, owners think the new hire will be able to sit down and get to work with no introduction to processes and policies of the business. This can be a costly mistake.

Accounting is the story of your business in numbers, Jackie Shaw tells Victoria and Mark in this episode. Properly onboarding a new accountant or bookkeeper will keep that story from becoming a tragedy.

Jackie, the founder of Get Organized! LLC, is one of the QuickBooks gurus who support our members — and they love her. She gets paid to clean up a lot of accounting disasters and has seen first-hand how quickly a new bookkeeper can destroy your books. She’s here to help you get the right systems in place so you don’t have to pay anyone to clean up after a bookkeeping hire goes wrong.

“A bookkeeper can kill a database in a week,” she warns. That’s why, Jackie says, when onboarding new hires, they must do everything the same way they were done before, and they need to study prior entries to figure that out. And you have to forbid them from making changes for at least a month. Other things you should keep in mind when onboarding and working with a new hire include:

  • Not making assumptions
  • Experience doesn’t mean competence
  • Why you don’t want your bookkeeper to take ownership of the books
  • The importance of financial SOPs
  • Why accounting can be like an archeological dig
  • And more…

Including the methods you can use to safeguard your company against embezzling. If you thought talking about accounting was going to be dry and boring, then you have to listen to this episode — it’s lively!

Ep.45: Using Tools to Find the Best Talent with Rick Bowers

You know all about the labor shortage, you’re living with it every day. But there are tools that can help you find the right person for the right job — and help you keep them in your company.

Remodelers Advantage has been using a personality assessment tool called DISC for years, and we love it. Everyone on our team completes a DISC assessment, as do all of our Roundtables members— who also rely on them in their own businesses.

In this episode, Rick Bowers of TTI Success Insights, the maker of the DISC test, drops by to talk to Victoria and Mark about how and why to use personality assessment tools in your organization.

Rick’s the president of TTI Success Insights, and the keynote speaker at its show TTISCON. Rick has more than 30 years of experience with talent management tools and has trained people to use effective talent management techniques in more than 30 countries on six continents.

For those who don’t know, or could use a refresher, the DISC profile breaks down personality into four buckets, to see which are more pronounced in each individual:

  • Dominance: The take-charge type
  • Influencing: Outgoing and fast-paced
  • Steadiness: Consistent and methodical
  • Compliance: Follows the rules

There are unlimited combinations, because everyone’s an individual, but taken all together, a person’s DISC profile shows why people do what they do, and how best to communicate and motivate them, says Rick. He takes a deep dive into how the DISC and other tools can help managers and employees, including:

  • The 12 driving forces that motivate
  • Letting the job talk
  • Using the right words for each personality
  • Making space for individuality
  • Building an effective team
  • Importance of debriefing process after hiring
  • Why the DISC can’t be used to excuse a bad behavior
  • Why you’ll only go against the assessment once in hiring
  • And a lot more…

In the remodeling business, it’s especially important to hire the right person for the job, and the team — the wrong hire can mess up your company for years. These types of assessment tools can help you make better decisions, and aid you in understanding how to manage and communicate. How do you use your DISC assessments? Let us know in the comments below.

Ep.38: Learning from the Trucking Industry To Solve Your Labor Shortage with Natalie Putnam

So many remodelers can’t reach their production potential because of the labor shortage. With the unemployment rate at a 20-year low, the struggle to find and retain good people is curbing business growth for small-business owners, across industries.

In this episode, Natalie Putnam tells Victoria and Mark about the hiring and retention strategies that have worked for her company in the trucking space, another industry struggling to find great people.

Natalie’s the chief commercial officer at Verst Logistics in Walton, KY. She’s a an industry expert, with 35 years of experience in supply chain, logistics, and trucking. Verst is growing at 24% a year, so Natalie regularly recruits employees and drivers for warehousing, fulfillment, and truck driving — in an area dominated by Amazon, FedEx, and DHL.

While wages play a significant role in recruiting and retention, it’s not the only lever you have, Natalie says. Your company culture can be a bigger factor in making employees accept your job offer. She shares other tactics that have worked for her in hiring and retaining good employees in a highly competitive market, including:

  • Expanding your target market — especially toward women
  • Using marketing for recruiting
  • The power of listening
  • Relaxing your requirements — how and why
  • Creating a Mentorship program
  • Why respect goes farther than cash
  • Job-site recruiting
  • The rise of robots
  • And much more…

Finding good people to work for you is a struggle. But taking some tips from another industry can help you prosper.

Ep.15: Creating a Culture of Empowerment with Geoff Graham

Building a strong team can be a challenge to any business owner and creating a culture where employees feel trusted and empowered can be even more difficult.

In Episode 15, Victoria and Mark speak with Geoff Graham, Founder and CEO of GuildQuality, an award-winning firm based in Atlanta, GA.

More than 2,500 home builders, remodelers and residential construction firms currently rely on GuildQuality’s survey, measurement and marketing tools and they have recently been named a “Best Place to Work” in Atlanta for the 6th year in a row.

Geoff Graham started GuildQuality back in 2002 and now employs more than 100 team members, both full and part-time. Geoff’s firm has established a culture of empowerment, which starts as soon as an employee accepts a position with the growing firm.

Victoria, Mark and Geoff explore more about how to build a culture of empowerment, including:

  • Allowing the team to work remotely if needed
  • Building trust from the moment they join the company
  • Hiring and onboarding the right team members to support the culture
  • Sharing goals, objectives and results that are openly communicated
  • Identifying and measuring key metrics
  • Sharing financial statements and company performance metrics with the team
  • Offering a results-based vacation and leave policies

A great episode for any business owner looking to strengthen and improve their company’s structure and culture.

If you would like to learn more about GuildQuality, you can visit their website: https://www.guildquality.com

 

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Ep.11: Employment Law: The Good, Bad and Downright Scary, with Jen Cornell

If you are like most business owners, you don’t think about Employment Law until you’re faced with a complaint or potential lawsuit from a current or former employee. It’s inevitable… As you add employees and grow your company, the likelihood of facing a legal employment issue will increase as well.

When it comes to hiring, terminating and disciplining members of your team, there is so much to know and keep track of… You not only have state or territory regulations, but federal as well.

Our guest this week will tell you that anytime you run into a legal situation regarding an employee, the best course of action is to consult an expert… and that’s just what we did for Episode 11.

Victoria and Mark welcome Jen Cornell, an attorney at Nilan Johnson Lewis in Minnesota. Jen represents companies in litigation involving employees, including lawsuits, charges brought to government agencies, and investigations from government auditors.

Jen also specializes in preventive workplace audits and policy implementation, such as preparing employee handbooks, wage and hour audits, and immigration compliance.

Victoria, Mark and Jen uncovered so many different aspects of employment law in this episode, and they included:

  • Protecting your company from hourly disputes, lawsuits.
  • Timeframes to consider (2-3 years of records), penalties applied, etc.
  • Dealing with independent contractors transitioning to employees.
  • How laws apply to locations (jobsite, where the company is, where the employee lives, etc.)
  • Payment of employees, pay periods, minimum wages, etc.
  • How to handle discrimination complaints from current or ex-employees
  • Responding to charges from government agencies, document storage, etc.
  • Handling terminations and disciplinary issues the proper way
  • Importance of Employee handbooks and policies in place.

Don’t wait until you get that notice in the mail… Listen to this episode and start familiarizing yourself with some of the issues that may arise and derail the success you worked so hard for.

We would love to hear from you if you have questions or feedback about this topic, just use the comments area below. If you have specific questions regarding employment law, Jen Cornell can be reached at jcornell@nilanjohnson.com or (612) 305-7717.

How are we doing so far?

If you have a topic that you would like us to cover or know of an industry contact, author or thought-leader that you think others would like to hear from, let us know.

If you’re enjoying our PowerTips Unscripted podcast, please spread the word and post reviews on iTunes and Stitcher.