LEAN

Ep.64: What Healthcare Can Teach Remodeling about LEAN with Liz Moisan

Toyota pioneered the LEAN manufacturing system, and we know — houses aren’t cars. But neither are people, and the LEAN concept of continuous improvement is used by hospitals too. 

So even if remodeling isn’t brain surgery, we can learn a lot from how LEAN has been applied in healthcare. You can get some of the best help with your business by looking at how other industries use continuous improvement.

In this episode, Liz Moisan talks to Victoria and Mark about using LEAN principles in healthcare and how it can be applied to remodeling. She says Kaizen or LEAN principles give you a common language for things we already know, creating a foundation to move forward.

Liz is a product innovation specialist at Virginia Mason Medical Center in Seattle, and has been a practitioner of the Virginia Mason Production System since 2008. She teaches, facilitates, and works to continually evolve how Kaizen is applied in a health-care setting. She’s married to R/A Roundtables member Matt Moisan.

The hospital employs daily Kaizen, so even the smallest roadblock can be eliminated, as well as  higher-level applications. She shares some real-world examples, including cutting down on waiting times for patients (yay!), working with vendors to get what the hospital needs when it needs it, The Five Ss, and how to look at a particular process to improve it, including:

  • Where to start
  • Staying true to the tools
  • Identifying and eliminating waste in processes
  • The evolution of continuous improvement
  • Breaking the status quo and getting buy-in
  • Understanding supply and demand for materials
  • Onboarding new employees in LEAN principles
  • Training at the management level
  • Finding the “rock in your shoe”
  • When and why to get help
  • And more …

Here are those two books Liz recommends for getting started understanding the Kaizen principles:

  1. The Toyota Way
  2. Transforming Healthcare: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

If You Would Like to Learn More About LEAN For Remodeling…

Consider attending our online course, “LEAN For Remodelers” where our “LEAN Guru” Doug Howard helps you improve your profits & grow your business by mastering continuous improvement through LEAN. This 6-session class, meets weekly & is a combination of online instruction and hands-on exercises, in a virtual classroom setting. Classes start on July 10th, so click here for more information & registration.

 
 

Ep.58: How LEAN Principles Have Improved My Business with Paul Kowalski

We’ve talked about LEAN before on the show with our own experts, but you may wonder what it looks like in the real world. Today we’ll hear about using LEAN in the remodeling business from an award-winning design-build company that focuses on residential remodeling.

In this episode, Paul Kowalski shares his experiences in applying LEAN in his business with Victoria and Mark. His company recently implemented the process, and he says the results have already been eye-opening.

Paul Kowalski is the owner of PK Builders in Charlotte, NC, and a member of our Remodelers Advantage Roundtables group. PK Builders has a team of eight, including Paul, with four Project Managers, an Estimator, and a Draftsman.

PK Builders was experiencing growing pains in 2018 — bottlenecks in the design-build process, some cash-flow issues, higher overhead, so they called in Doug Howard for help. Paul says it was intimidating at first, but soon becomes second nature to look for ways to speed up processes. It started with 16 feet of paper festooned with sticky notes detailing steps in the design process. They began by diving into the design process, and he discusses how they did it, including:

  • Explaining it to your staff
  • Sharing in chunks
  • Finding the hiccups
  • Why the people closest to the work have the best feedback
  • Getting over the intimidation factor
  • Timelines and swim lanes
  • Not including time for revisions
  • Building in collaboration up front
  • Unintended consequences
  • And more …

Paul and his team are deep in the LEAN process, and excited to see what their future brings, including how it affects their positive cash flow. They’ll be looking at the Production process as their experience with LEAN continues. We’ll check in with Paul on how it’s going in the future.

Here’s that 16-ft. piece of paper!

Getting LEAN

See the video Paul talks about outlining LEAN principles from the Food Bank For New York City on YouTube.

If you want to learn more about LEAN, and download the free process mapping tool, go to leanremodeling.com.

Ep.50: LIVE from the Extreme Business Makeover in Baltimore

For our 50th episode, we gathered a panel of industry experts and took questions from the audience at the Extreme Business Makeover in Baltimore at the the end of January 2019. It capped off an intense two days of learning, sharing, and networking among the remodelers attending and our Remodelers Advantage team.

In this episode, Victoria and Mark direct the lively discussions with our panel. We were joined by:

We talk profits and payroll, cash flow, the owner’s role in a growing business, margins, staying top-of-mind in your marketing, smart lead qualifying, planning and making decisions on your job sites, and the power of asking “why?”  

It’s an insightful and all-encompassing discussion of how to run your business to get bigger margins, more profits, and creating a real life/work balance. If you missed it, you need to listen to this episode.

 

Ep.20: Constantly Improving Your Business Using Kaizen with Michael Sauri

Kaizen means (literally) “Change for Good,” and that can mean REALLY good things for your growing remodeling company. This process of constant improvement, with every team member participating, allows your company to constantly raise the bar on its target metrics.

In Episode 20, Victoria and Mark learn more about the Kaizen practice of process improvement by welcoming Michael Sauri, CEO of TriVista USA, to the show.

Michael and his wife Deborah started TriVistaUSA in 2005 with the goal of providing an outlet for creativity and a Ritz Carlton-level client experience. “Our Thoughtful Design Builds Fine Living,” is their mission statement and their mantra as they bring phenomenal, award-winning design to the Design/Build community in the Washington DC area.

The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after the World War II.

Michael provides some great insight on how TriVista has adopted Kaizen throughout his business and includes:

  • The background of Kaizen and how TriVista got involved
  • Hiring and developing a team within the Kaizen structure
  • The differences between Kaizen and other process improvement practices
  • 3 metrics of measurement to measure client satisfaction
  • What a Kaizen Event is and what the goal of the effort is
  • Issues and examples where Kaizen improved their business
  • Managing team buy-in into the process
  • And More…

To learn more about TriVistaUSA, visit their website at https://www.trivistausa.com/

 

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Ep.10: Higher Profits Through LEAN Process Improvements with Doug Howard

If there is one take-away from more than 30 years of working with R/A members, it is this: Successful remodeling companies are constantly looking for ways to improve themselves and subsequently are able to achieve a higher net profit.

In our 10th episode of PowerTips Unscripted, Victoria and Mark welcome back Doug Howard, Director of Consulting for Remodelers Advantage, to talk more about his experience with LEAN process improvement.

LEAN is a system aimed at continual process improvement. Born out of the Toyota Production System, it became a common tool used in manufacturing and over the past 20 years, it has found its way into government, healthcare and service industries, including our remodeling industry.

Since joining R/A last year, Doug has worked directly with several Remodelers on using LEAN to improve their businesses and will lead a Masterclass on LEAN For Remodelers coming up in April.

Victoria, Mark and Doug dig further into the benefits of LEAN process improvement and along the way uncover:

  • Examples of using LEAN in Remodeling
  • Driving profit through process improvement
  • Identifying instances of waste in remodeling production
  • Implementing change resulting from LEAN results
  • Doug’s Process of working directly with companies to implement LEAN within their organizations
  • How LEAN impacts the client and their ultimate satisfaction

Where Can You Learn More?

As stated above, Doug will lead a Masterclass on LEAN in April and that class is filling up now.

We have a website dedicated to LEAN For Remodelers, called LeanRemodeling.com and as Doug mentions in this episode, there is a FREE download available on the website; a Process Mapping Template that will help you get started with your own effort to improve.

As always, Doug is available to answer any questions you may have and is looking forward to working with more companies this year. Doug@RemodelersAdvantage.com

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