Ep.98: How to Structure and Run a Profitable Design Department with Chris Landis
Jobs are won or lost during the design process. With so much on the line, it’s clear that your design department should be running at peak performance. But there are so many ways the process can get derailed. It all depends on how you structure your design department, and what metrics you use to hold […]
Ep.97: The Magic of Disney’s Customer-Service Strategies with Pete Blank
If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons […]
Ep.96: Tiered Growth: Understanding Metrics and Recognizing Signs to Set Profitable Sales Goals with Michael Hodgin
Most people would consider a company jumping from $1.5 million to $3 million in revenue a growing organization. However, when we look beyond gross sales, those numbers don’t necessarily mean it grew. It could even mean the company is less profitable — and ultimately less successful — than it was before. Michael Hodgin says planning […]
Ep.95: Being Honest Online with Taylor Rennick
Honesty is truly the best policy when it comes to your website and social media presence. In a sharing economy, your prospects want to know everything about your company before they even pick up the phone. We’re breaking down why transparency online is important, and how it can lead to more jobs. In this episode, […]
Ep.94: Improving Your Bottom Line with Green Upgrades with Doug Selby
Many of your customers will pay more for items that improve the health, comfort, and efficiency of their homes. As one of the few things that pay for themselves over time, green upgrades can also boost your average project revenue and make you stand out in your market. In this episode, Doug Selby talks to […]
Ep.93: [Unscripted Back-Up] How LEAN Principles Have Improved My Business with Paul Kowalski
As 2019 draws to a close, we’re taking a look back at some of our more popular episodes, and this episode explains how LEAN principles really work in a remodeling company. Perfect for any company looking to improve their business in 2020. In this episode, Paul Kowalski shares his experiences in applying LEAN in his […]
Ep.92: The Dangers of Burnout and How To Promote Individual Resiliency with Marian Faller
No matter how well your remodeling company is doing, how well organized you are, life can get hectic at times. You work through it all, but this can leave you vulnerable to burnout. Which can lead to an avalanche of problems. In this episode, Marian Faller discusses burnout with Victoria and Mark, sharing its causes, […]
EP.91: [Unscripted Back-up] Expert Panel at Extreme Business Makeover Shares Insight
As we wrap up 2019, we’re looking back at some of our more popular episodes and this one was a huge hit. For our 50th episode in January, we gathered a panel of industry experts and took questions from the audience at the Extreme Business Makeover event. It capped off an intense two days of […]
Ep.90: Inside the Design-Build Movement with David Supple
You may have thought that the design-build business model is a recent phenomenon. But years ago, all builders practiced design-build, but something happened along the way to create separate industries. In this episode, David Supple takes Victoria and Mark on a deep dive into the history of the design-build model, the truths about it, and […]
Ep.89: Focusing on Clarity in Communication with Jeremy Steinruck
We’re under an almost-constant barrage of information from every angle. As leaders in our business, it’s imperative that our messages are clearly understood. But it’s equally important, if not more so, that we get messages clearly. Looking ahead to 2020, Jeremy Steinruck is focusing on clarity in communication and cutting through the white noise. In […]