How to Build a Reputation That Stands the Test of Time with Bjorn Johnson – [Best of PowerTips Unscripted]
Today on PowerTips Unscripted, we’re excited to welcome Bjorn Johnson to the show! As General Manager at TraVek Remodeling and Roofing, Bjorn shares insights into the company’s journey as one of Arizona’s most trusted leaders in remodeling and roofing. Tune in to hear about TraVek’s dedication to quality, innovation, and customer satisfaction, which has cemented its […]
The Art of Effective Communication with Paul Winans -[Best of PowerTips Unscripted]
Most work requires more than one person to get it done. Effective communication is essential to the enterprise. Everyone has to learn the skills to communicate effectively. One key is concentrating on what brings you success — in work, with your spouse or partner, and in the rest of your life. Build on that. In […]
Using Mindful Meditation to Deal with Clients and Employees with Peter Feinmann – [Best of PowerTips Unscripted]
We have covered the dangers of stress and anxiety for you and your business a few times; most recently on Episode 108, where we touch on ways to battle and reduce it, including mindful meditation. To explore this topic further, Victoria and Mark welcome Peter Feinmann, President of Feinmann, Inc, a design build company in Lexington, MA, just […]
How to Build a Reputation That Stands the Test of Time with Bjorn Johnson – [PowerTips Unscripted] S6 E3
Today on PowerTips Unscripted, we’re excited to welcome Bjorn Johnson to the show! As General Manager at TraVek Remodeling and Roofing, Bjorn shares insights into the company’s journey as one of Arizona’s most trusted leaders in remodeling and roofing. Tune in to hear about TraVek’s dedication to quality, innovation, and customer satisfaction, which has cemented […]
How to Build Authentic Trust with Robin Dreeke – [Best of PowerTips Unscripted]
As an FBI Special Agent and Chief of the FBI Counterintelligence Behavioral Analysis Program, guest Robin Dreeke built relationships and confidential human sources across 22 nationalities during his career. These days, he works with companies of all sizes, helping newly promoted leaders, executives, and teams succeed and grow. In this episode, he shares expert insight […]
An Etiquette and Manners Guide for Remodelers with Daniel Post Senning – [Best of PowerTips Unscripted]
Do you remove your shoes when you visit a customer’s home? How do I control others’ first impressions of me? Is it ever appropriate to begin eating before everyone is served? Find the answers to these questions and more when Daniel Post Senning joins the show. Daniel is the great-great-grandson of Emily Post and discusses […]
Employee Reviews: It’s Time for a Change with Tim Faller – [Best of PowerTips Unscripted]
Reviewing employees in the remodeling world is, at best, a struggle. It is often an employee’s opportunity to ask for a raise and an employer’s opportunity for frustration. Tim Faller joins Mark and Victoria to talk about the necessary fundamental shift in the employee review process. Tim makes the transition from podcast host to guest […]
An Etiquette and Manners Guide for Remodelers with Daniel Post Senning – [PowerTips Unscripted S4 E12]
Do you remove your shoes when you visit a customer’s home? How do I control others’ first impressions of me? Is it ever appropriate to begin eating before everyone is served? Find the answers to these questions and more when Daniel Post Senning joins the show. Daniel is the great-great-grandson of Emily Post and discusses […]
The Magic of Disney’s Customer-Service Strategies with Pete Blank – [Best of PowerTips Unscripted]
In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and discusses how to apply these lessons to your remodeling company to boost your own team’s customer-service performance. Pete has been developing leaders and improving service levels of organizations for the past 25 years — 13 of those with the Walt […]
Pheel the Love — How the Most Powerful Force in the Universe Builds Great Companies, with Tom Burgoyne – [Best of PowerTips Unscripted]
Everyone would love to have raving fans — and today’s guest knows the feeling. Tom Burgoyne has had a 30-year career as the person behind the Phillie Phanatic — the most popular mascot in sports. In this episode, Tom talks to Victoria and Mark about what the Phanatic has taught him about the importance of […]