Ep.184: Using Tech to Create a First Class Customer Experience with Jimmy McKinney

Guest Jimmy McKinney is here to teach listeners about using technology in unique ways to create a first-class customer experience from CRMs, CoConstruct, Youtube, google suite, and more.  He also talks about how technology has evolved over the years, how it can be utilized in business today and its benefits to clients. Jimmy is the […]

Ep.168: How to Embed Innovation into Your Remodeling Company with Ben Bensaou

Many people believe that innovation comes from a sudden “aha!” moment, but, that is rarely the case.  So, guest Ben Bensaou is here to share how to continuously embed innovation into your company using a systematic approach. Ben Bensaou is a professor and former Dean of Executive Education at INSEAD. As an innovation consultant, he […]

Ep.109: How Getting Off Email Can Dramatically Improve Your Internal Communication

Email is the default communication tool in business, there’s no denying that. But there is good reason to expand beyond email for your internal team communication. Victoria and Mark welcome Jason Langkammerer to the show, as they discuss how taking that step can enhance your teamwork, reduce the “noise” of email, and strengthen your company […]