technology

Ep.184: Using Tech to Create a First Class Customer Experience with Jimmy McKinney

Guest Jimmy McKinney is here to teach listeners about using technology in unique ways to create a first-class customer experience from CRMs, CoConstruct, Youtube, google suite, and more.  He also talks about how technology has evolved over the years, how it can be utilized in business today and its benefits to clients.

Jimmy is the President of J&R Construction a residential design/build remodeling company, and loves being on the cutting edge of technology, marketing and trends.

Victoria, Mark and Jimmy talk more about:

  • Current trends in technology
  • Technology and its relation to increased productivity
  • How to qualify a potential client
  • And more…

This episode is brought to you by RenoFi.  Learn how you can maximize homeowner buying power and receive 100% of loan funds up front, here.



Ep.168: How to Embed Innovation into Your Remodeling Company with Ben Bensaou

Many people believe that innovation comes from a sudden “aha!” moment, but, that is rarely the case.  So, guest Ben Bensaou is here to share how to continuously embed innovation into your company using a systematic approach.

Ben Bensaou is a professor and former Dean of Executive Education at INSEAD. As an innovation consultant, he has helped some of the world’s leading companies build innovation into their corporate DNA. He has been a visiting professor at Harvard Business School, and a research fellow at Wharton.

Victoria, Mark and Ben talk more about:

  • The types of companies that benefit most from this approach
  • Who is responsible for innovation in a company
  • Shifting from a supplier-side view to a customer-side view
  • And more…

Take Care of Your Team This Holiday!

As you look for ways to express your appreciation to your team this holiday season, stop by our bookstore to find everything you need!

Ep.109: How Getting Off Email Can Dramatically Improve Your Internal Communication

Email is the default communication tool in business, there’s no denying that. But there is good reason to expand beyond email for your internal team communication.

Victoria and Mark welcome Jason Langkammerer to the show, as they discuss how taking that step can enhance your teamwork, reduce the “noise” of email, and strengthen your company culture.

Jason Langkammerer is a licensed architect, general contractor and founder of AT6 Design Build  in San Francisco, CA.

In this episode you’ll learn:

  • The challenges email poses for internal communication
  • Other options for communicating
  • How to transition your team to a new method
  • How these platforms differ from email
  • How it can improve your communication
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