The Magic of Disney’s Customer-Service Strategies with Pete Blank – [Best of PowerTips Unscripted]
In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and discusses how to apply these lessons to your remodeling company to boost your own team’s customer-service performance. Pete has been developing leaders and improving service levels of organizations for the past 25 years — 13 of those with the Walt […]
Fighting the Labor Shortage with In-house Training with Dan Hurst – [Best of PowerTips Unscripted]
The demand and absence of skilled labor is a huge challenge for remodelers across North America. We hear it from our Roundtables Members as well as from our associates, sponsors and Podcast guests. In this episode Victoria and Mark explore different ways to tackle the issue, and welcome Dan Hurst to the show to talk […]
Outsourcing 3-Dimensional Design with Lauren Campuzano- [PowerTips Unscripted] S4 E7
Today on PowerTips Unscripted, Lauren Campuzano joins the show to discuss outsourcing 3-Dimensional (3-D) Design. 3-D designs can help remodelers sell their plans, but finding the right talent can take time and effort. Lauren found that 3-D designs were great communication tools within the design department, construction department, and sometimes with clients. Creating 3-D models […]
Top 5 Remodeling Sales Secrets You Must Know with Jeff Borovitz – [PowerTips Unscripted] S4 E6
Today on PowerTips Unscripted, Jeff Borovitz joins the show to discuss the top 5 remodeling sales secrets every business owner must know. In addition, Jeff talks about how sales professionals should establish a clearly defined future with clients and how that helps eliminates surprises during the sales journey. Jeff Borovitz is the President of Sandler Training, […]
Will Your Personnel Files Survive a Legal Trial with Jody McLeod – [PowerTips Unscripted] S4 E5
On this episode of PowerTips Unscripted, Jody McLeod joins the show to answer legal questions, including whether companies are set up to withstand a legal challenge. Jody discusses the best way to ensure having a complete personnel file for each employee, including documentation of conversations and key facts, so that you can support yourself and […]
Using Kaizen to Improve Your Business with Michael Sauri [Best of PowerTips Unscripted]
In today’s episode of PowerTips Unscripted, we are featuring one of our more popular episodes. If you have topic ideas for an episode or a guest we should be interviewing, send an email to victoria@remodelersadvantage.com. Enjoy! The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses […]
Why The Design-to-Production Handoff is Worth Measuring – [Powertips Unscripted] S4 E3
Today on Powertips Unscripted, Dan Hurst joins the show to discuss the handoff from design to production. Dan talks about how to define the minimum standard of completeness and quality for each function or role involved in preparing the handoff packet. Dan also discusses how to use checklists for each role to ensure that quality […]
Gauging Your Designers’ Workload Effectively With Jeff Talmadge-[PowerTips Unscripted] S4 E1
In this episode, Jeff Talmadge discusses how he and his team created a point system for his design staff to spread their workload. Each designer is assigned a predetermined number of points, weighted by criteria such as permitting, scope, and complexity of the job. The team tracks points weekly and has found that designers are […]
The Delicate Art of Qualifying Remodeling Leads with Chip Doyle- [Best of Powertips Unscripted]
Leads! Lead! Leads! Business is good, leads are coming in. But are you over-qualifying, under-qualifying, or doing it just right? Chip Doyle’s got research that says 30-60 percent of business is lost because the initial phone call is handled incorrectly. So if you’re not doing it just right, you’re leaving money behind. In this episode, […]
Growing a High Volume Remodeling Business with Jake Schloegel- [Best of Powertips Unscrpited]
Many remodelers dream of one day building a high-volume remodeling company. Others aren’t sure it’s worth the effort. In this episode, we talk to Jake Schloegel about what it takes to grow a high-volume remodeling business. Why build it? Who should be involved? What are the expectations? Jake is the Founder of Schloegel Design Remodel, an […]