Human Resources

Ep.127: Engaging Employees in the New Normal with Rick Bowers

Working remotely, working on-site with clients and adhering to CDC restrictions, an upcoming election, social unrest and an economy that is slowly starting to recover.

Everyone is adjusting to the new world of work, and it sounds as though making those adjustments will continue into 2021.

How can you help your team connect and engage with their work?

Our guest today, Rick Bowers, President of TTI Success Insights, shares tips and tools to help business owners and leaders make the changes they need to master the ‘re-boarding’ process.

Rick is the President of TTI Success Insights and keynote speaker at TTI Success Insights International Conference. Rick has over 30 years of experience with talent management tools and has trained people on effective talent management techniques in over 30 countries on six continents.

Victoria, Mark and Rick talk more about:

  • Background and overview of TTI Success Insights
  • The concept of “re-boarding”
  • What the new normal looks like for businesses and organizations
  • How business owners and leaders can use the tools available through TTI Success Insights

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Ep.123: Ever-changing Compliance and How it Impacts Your Small Business with Stuart Jackson

Human Resources Compliance is a massive undertaking and as small business owners, most of us can’t afford to hire a full-time HR person.

So what do we do? We either add it to the ever-growing list of “hats” we wear as an owner, or give it a staff member who is not trained or up to speed on the various rules and regulations, both at the State and Federal level. So with the ever-changing rules, how is a small business owner to keep up?

In this episode, we talk with Stuart Jackson about ways a business owner can easily manage their HR needs, stay compliant and avoid costly administration mistakes and errors along the way.

Stuart is President of AllMyHR, an outsourced HR services firm with a dedicated team of credentialed experts and a complete compliance platform to help hundreds of companies across the U.S. and Canada.

Victoria, Mark and Stuart talk more about:

  • How small businesses are dealing with all the problems COVID has introduced.
  • The challenge of keeping up with continually-changing compliance standards.
  • Building a compliant company handbook to protect your company as well as your employees.
  • Advantages to outsourcing your HR department.
  • An economical way to set up required training and compliance.

Special Offer from AllMyHR and Remodelers Advantage

Through a partnership with Remodelers Advantage, AllMyHR is taking 10% off their monthly fee to provide you with a dedicated HR team. Click here for more information.

Ep.113: Fighting the Labor Shortage with In-house Training with Dan Hurst

The demand and absence of skilled labor is a huge challenge for remodelers across North America. We hear it from our Roundtables Members as well as from our associates, sponsors and Podcast guests.

In this episode Victoria and Mark explore different ways to tackle the issue, and welcome Dan Hurst to the show to talk about how his firm effectively creates a culture and career path that provides opportunities for his staff to learn and develop new skills.

Dan is the President / General Manager of Hurst Design Build Remodel in Westlake, OH and is actively involved in NARI as well as a Master Certified Remodeler and Certified Lead Carpenter.

Dan, Victoria and Mark talk more about:

  • Things you can do to create a culture and provide a path to grow your own skilled workforce
  • Why there is a need to develop your own staff vs. hiring
  • Creating opportunities for your employees to learn and develop new skills
  • What a typical career path might look like
  • Managing and helping your staff achieve their career goals
  • The fear of investing time and energy into developing someone, only to have them leave

Key Strategies on Finding, Hiring & Keeping the Right Talent for Your Remodeling Company.

This one-hour FREE webinar, led by Doug Howard, is designed to provide insight and strategies for remodeling company owners and their leadership teams on how to hire more efficiently and effectively.

July 28, 2020; 11:30am – 12:30pm ET

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Ep.107: How to Know When to Trust Your Gut

We’ve all had a gut instinct at one time or another. But do you trust your gut? Do you often rely on your intuition when making decisions? How do you know when you should follow your gut, even if the data suggests another approach?

In this episode, Victoria and Mark discuss what intuition is and how to know when you should follow your gut when making important decisions. The guidelines they discuss will help you understand more about decision making and how your brain creates the patterns that guide you.

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Ep.103: Positive Growth in Difficult Situations with Kathy O’Brien

We talk about the J Curve a lot around here — picture a lower-case J. When you apply change principles to your business — new people, systems, and processes — they can initially send your business on a downward trajectory before soaring with your success. If you want to grow your company, listen carefully!

Our guest today breaks this process down into four stages of development:

  • Forming: The getting to know you stage
  • Storming: When conflicts arise (the bottom of the J)
  • Norming: Common goals are defined, an agreement is reached
  • Performing: Working toward a common goal and looking forward

In this episode, Kathy O’Brien talks to Victoria and Mark about how to manage your growth strategies and the importance of being a strong leader in challenging times.

Kathy was the founding CEO of the St. Louis Alzheimer’s Association for over 25 years and then served as Senior Vice President of the National Office in Chicago. She received numerous awards and recognition for her work. Kathy now volunteers as a mentor/consultant to 5stone Construction in St. Louis, MO, helping with business growth strategies — she first got to know the company as a client. She was so impressed with the quality of the work and the people, she has worked with 5stone for the last several years, developing systems and processes, determining annual goals and individual employee performance indicators, hiring to get “the right people on the bus,” and managing fast growth over the last four years.

Kathy says those four stages of development apply to making positive growth in professional development, organizational development, and personal development. You go through the stages in every business relationship, personal relationship, and client relationship. She breaks down the stages, and how they present themselves in the remodeling business, including:

  • How it plays out with employees
  • Why it’s a continuous process
  • Getting through the storming stage successfully
  • How one person can cause a storm
  • Why leadership and core values are important through all the stages
  • Making it okay to disagree, and fostering honest dialog
  • What to do when you’re still sinking
  • And more …

If you’re finding yourself stuck in the storming stage, Kathy says there’s great value in having support with other leaders, by networking or in peer groups. She also recommends three books to read to boost your leadership skills: 

Ep.102: Developing a Sustainable Niche to Support Your Passion with Wright Marshall

One of the strongest ways to differentiate your business in your market is to have a niche. 

Wright Marshall’s company, Revival Construction, has always focused on one highly specific niche and is constantly refining its team and systems to be the leader in that segment.

In this episode, Wright will share his approach with Victoria and Mark, and why following his passion for historic architecture helped him create a successful remodeling business.

In May 2000, Wright Marshall formed Revival Construction Inc. in Atlanta, GA, dedicated to renovating and restoring Atlanta’s older homes. The company focuses on classically designed whole-house renovations, and additions to houses built before WWII in the intown areas of Atlanta. Revival’s mission is to build beautiful homes and lasting relationships. Wright’s also a longtime Roundtables member.

Wright minored in architectural history in college, and planned to build for a while before going to architecture school. He didn’t go. Instead he concentrated on remodeling and building additions on older homes, allowing him to follow his passion for classical architecture and run a successful business. While there were other companies doing it in his market, they weren’t doing as well as he thought he could. Wright concentrated on providing a better customer experience in that niche, as well as: 

  • Determining if your passion can be a sustainable business
  • Working with architects
  • Why design-build doesn’t have to be in one company
  • Building your reputation in the niche
  • Defining success in hiring
  • Investing in estimating
  • The importance of discipline
  • Setting smaller, realistic goals
  • The advantages of finding your niche
  • And more …

You can also learn why Wright chose the name Revival for his company, and also get to hear a little bit of an Allman Bros. song. Also, give yourself a little time to look through Revival’s Project Portfolio — there are some beautiful examples of Wright’s work.

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Ep.100: The Drivers that Make for a Successful Exit with John Warrillow

It’s our 100th episode, and to mark the occasion, we’re welcoming back our first guest ever to talk about how to leave your business behind happily.

On average, 75 percent of founders who exit their company have regrets within one year of leaving, and only five percent are actually happy with the net proceeds of their exit. 

In this episode, John Warrillow will discuss why this happens with Victoria and Mark, and how business owners can better prepare for an exit that will leave them with no regrets.

John is an entrepreneur and author with more than 20 years of research into the small- and medium-sized business market. He’s the founder of The Value Builder System, which aims to level the playing field for business owners as they approach their exits. 

When you sell your company, there are factors that will dictate how happy you are after it’s no longer yours, says John. The first is that the business is ready to sell. The second is a little less clear-cut — the seller has to have done the psychological work that sets them up for success. John talks about what that means, and how to get to the point where you can make a successful exit, including:

  • Why there can be regrets
  • Being clear on what’s next
  • The “push factors” vs. the “pull factors”
  • Selling and staying or going
  • Why it’s not about the money
  • The biggest fears that come with selling
  • Dealing with private equity groups
  • The pitfalls of financing your buyer
  • How to treat your employees during the transition
  • The top three things that determine if your business is ready to sell
  • And more …

If you’d like to hear more about the first part of successfully selling your company — getting it ready to sell — listen to Episode 1. And to learn even more, go to John’s website, builttosell.com

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Ep.99: Adapting and Leading Through a Health Crisis with Jef and Monica Forward

Being able to adapt and lead through a crisis — personal or business — is a critical skill for any business owner. 

After their best year ever in 2018, Jef and Monica Forward were gearing up for an even stronger 2019. Everything was on course until two key players were diagnosed with cancer. One of them was Monica, who was the company’s only estimator at the time. The other was their lead designer.

One year later, everyone is alive, and despite all the difficulties, they also hit all of their business goals.

In this episode, Jef and Monica talk about the challenges with Victoria and Mark, and share insights into how they kept it all going.

Jef and Monica are business partners at Forward Design Build Remodel in Ann Arbor MI. Jef has participated in every level at Remodelers Advantage Roundtables and is a member of our MentorFor group. Over the last four years, Jef has focused on improving his coaching and leadership skills, resulting in improved client satisfaction, planned healthy growth and a positive team culture. Jef was recently a semi-finalist for the Fred Case Entrepreneur Award, and for the Remodelers Advantage Impact Award. Jef credits all of this success to his collaboration with Monica, their team, and Roundtables.

The team culture at their company was a key component of the company coming together and adapting to the emotional and business changes, Monica and Jef say. When her diagnosis came, they were about to implement The Great Game of Business, which empowers every employee to act like an owner and share in the profits. But then everything changed. Jef and Monica talk about how they got through the year, including:

  • Being prepared for the unexpected
  • Developing a strategy to get through
  • How to deal with work absences
  • The importance of cross-training
  • Figuring out who takes over the extra work
  • Tapping into the strength of your team
  • Being open about your tough times
  • Leading through vulnerability
  • Maintaining a positive attitude
  • Handling the emotional components
  • And more …

The company continues to perform at peak levels due to the strength of the company culture, and their proven processes and systems.

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Ep.96: Tiered Growth: Understanding Metrics and Recognizing Signs to Set Profitable Sales Goals with Michael Hodgin

Most people would consider a company jumping from $1.5 million to $3 million in revenue a growing organization. However, when we look beyond gross sales, those numbers don’t necessarily mean it grew. It could even mean the company is less profitable — and ultimately less successful — than it was before. 

Michael Hodgin says planning for, and implementing, tiered advances are a better strategy for deliberate, healthy growth.

In this episode, Michael discusses his tiered increase growth strategy with Victoria and Mark. For healthy growth, he says you have to set and meet certain goals for sales, job costs, systems and performance before taking the next step.

Michael is a general contractor and business consultant living in the Rogue Valley of Southern Oregon. He started his first construction company as a one-man-show in 2000, eventually growing Coleman Creek Construction to include a successful team of 15. Michael joined Remodeler’s Advantage in 2016 in an effort to deliver the greatest possible value to his clients. Investing in the development of efficient systems for his own business inspired the creation of his consulting agency, Maestro’s Toolbox

Micheal says that your company’s gross sales should bump up to the next milestone only once your teams have mastered sales, pre-construction, and production systems at their current revenue level. That puts a company in a stronger position to handle the inevitable increase in workload. He talks about how to accomplish healthy, tiered growth for you remodeling company, including:

  • The infrastructure milestones to hit
  • Taking deliberate steps
  • The importance of setting goals 
  • Focusing on hitting those goals
  • Proving your success 
  • Nailing down all your job costs
  • Managing slippage
  • Building the foundation for growth
  • The metrics that tell you that you’re ready for the next step
  • Stepping away and delegating
  • And more …

Planning your growth, setting targets, and understanding why and how you hit them will spur the right kind of growth for you and your company.

Ep.92: The Dangers of Burnout and How To Promote Individual Resiliency with Marian Faller

No matter how well your remodeling company is doing, how well organized you are, life can get hectic at times. You work through it all, but this can leave you vulnerable to burnout. Which can lead to an avalanche of problems.

In this episode, Marian Faller discusses burnout with Victoria and Mark, sharing its causes, the signs to look for in yourself and others, and how you can promote resiliency within your company. 

Marian is a psychotherapist, and owns Cornerstone Consulting and Cornerstone Counseling in Westerly, RI. She also serves as a consultant for individuals, families, and companies wanting to address mental health concerns. She also happens to be married to our own Tim Faller.

Burnout happens gradually, says Marian, and so gradually that you may not notice it until it’s too late. People experiencing burnout can be irritable, miss days of work, and can even get to the point of clinical depression. Burnout can affect individuals as well as entire organizations. Marian talks about what to know to keep yourself and your employees mentally healthy, including:

  • The signs and symptoms of burnout
  • How physical health can cause burnout
  • How burnout can spread from one individual
  • Why ignoring the causes of burnout won’t make it go away
  • The genetic and chemical components of mental health
  • What folic acid has to do with it
  • Promoting resilience in yourself and others
  • Focusing on what went right vs. what went wrong
  • What we can learn from Winnie the Pooh and Cleopatra
  • Modeling good habits and behaviors
  • Setting the right tone
  • Using hardships to promote resiliency
  • And more …

Knowing the signs and symptoms of burnout — and how to help yourself and others through it — can make a big difference in your own happiness and your team’s job satisfaction.

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