Special guest Ben Juncker discusses the lessons he learned and actions he took to go from a roofing employee to the owner of a multimillion dollar business and a best-selling author. After being in business for a while and buying out his partner, he realized that profits are more important than revenue and that he needed to start looking at his business at the macro level. He started focusing proper staffing and creating processes, which led to meaningful growth.
Ben started his company, Craftsman’s Choice, in 1998 and became a James Hardie siding contractor in 2000. Since that time Craftsman’s Choice has grown continuously to become one of the nation’s top James Hardie Remodelers, completing over 175 jobs per year. They have won James Hardie’s prestigious President’s Club award every year since its inception in 2015.
Ben, Victoria, and Mark discuss the importance of:
- Knowing what is happening on job sites
- Building accountability into all processes and systems
- Leveraging technology, specifically Customer Relationship Management (CRM) tools
- And more…